MPESA transaction, Safaricom investigates all reported circumstances of fraud or tried fraud on the community; and our devoted Fraud group works along with the related authorities to hunt authorized tackle the place applicable.
Fraudsters are identified to make use of ways that benefit from prospects; they require you to offer info or do one thing your self. To keep away from being occasion to any frauds or scams on M-PESA, please be aware of the next:
Examine M-PESA steadiness
If you carry out an MPESA transaction, you’ll obtain a textual content message that confirms your transaction and tells you your new steadiness. You can too examine your M-PESA steadiness by going to “My account” on the M-PESA cellphone menu.
M-PESA SMS affirmation messages
If you carry out an M-PESA transaction, a textual content message is shipped to your account. The message proves that the MPESA cash you despatched has moved out of your account into the opposite individual’s account. To keep away from errors, all the time examine your M-PESA steadiness earlier than and after you transact.
Your M-PESA PIN is used to guard the cash in your MPESA account. You need to key in your PIN earlier than you’ll be able to carry out any M-PESA transactions, so select a PIN that you may simply keep in mind. Use a PIN that isn’t straightforward for different individuals to guess, and don’t share your PIN with anybody, not even Safaricom employees. You possibly can change your PIN at any time by going to ‘My account’ on the M-PESA cellphone menu.
M-PESA account activation after SIM swap
If you carry out a SIM alternative in your Safaricom line, it’s good to re-activate your M-PESA account. Enter your earlier M-PESA PIN because the Begin Key.
Should you obtain an SMS or a name from somebody claiming they’ve despatched you cash by mistake, please don’t ship it again earlier than you examine your present M-PESA steadiness.
M-PESA fraud-confirmation of cellular numbers
When sending cash by way of M-PESA, be sure you double examine the cellphone quantity you’re sending cash to. As a part of the transaction, you can be requested to verify the transaction particulars. Make sure the cellular quantity digits you may have entered are right. It could assist to jot down the quantity down earlier than you carry out your transaction.
When registering for M-PESA or transacting at an Agent‘s outlet, you can be requested to indicate your authentic identification doc. The accepted types of identification are:
- Kenyan Nationwide ID
- Army ID
- Alien ID
Purchase Airtime on M-PESA
You need to use your MPESA menu to purchase airtime on your cellphone, or for another person. The minimal airtime buy is KSHs.5, and there’s no further cost for the service. You’ll solely pay for the airtime purchased.
Altering your M-PESA PIN
For safety causes, you’ll be able to change your PIN at any time at a payment of KSHs.22
From the M-PESA menu choose “My Account”.
- Choose “Change PIN”.
- Enter previous PIN press OK.
- Enter new PIN and make sure it.