You can send money to the wrong person through Safaricom M-Pesa. You may be sending money to the wrong agency, shipping or number In this case, there are several ways to cancel the transaction and you are more likely to get a refund of M-PESA transaction
Reverse M-PESA transaction : Immediately send this confirmation message to 456. SMS code 456 is free. Safaricom will respond within 5 minutes to let you know that it has received your message. I am working on this Refunds can take up to two hours depending on the time of day, but even if you need to send a transaction message to 456, you will have to wait until midnight the next morning.
Safaricom verifies the payee within 25 seconds of sending money. In Hakikisha messages, MPESA clients can see the name of the recipient of the message. If your order contains a name other than yours, you must respond with numbers or letters. Otherwise, the payment to the wrong person will be cancelled. Reverse M-PESA transaction
Press 100 for prepaid customers or 200 for post-pay customers, follow the instructions on the other side and wait for a customer service representative to help you However, we recommend that you send an MPESA transaction message to 456 before contacting Safaricom’s customer service.
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