You can send money to the wrong person through Safaricom M-Pesa. You may be sending money to the wrong agency, shipping or number In this case, there are several ways to cancel the transaction and you are more likely to get a refund of M-PESA transaction
Method 1
Reverse M-PESA transaction : Immediately send this confirmation message to 456. SMS code 456 is free. Safaricom will respond within 5 minutes to let you know that it has received your message. I am working on this Refunds can take up to two hours depending on the time of day, but even if you need to send a transaction message to 456, you will have to wait until midnight the next morning.
Method 2
Safaricom verifies the payee within 25 seconds of sending money. In Hakikisha messages, MPESA clients can see the name of the recipient of the message. If your order contains a name other than yours, you must respond with numbers or letters. Otherwise, the payment to the wrong person will be cancelled. Reverse M-PESA transaction
Method 3
Press 100 for prepaid customers or 200 for post-pay customers, follow the instructions on the other side and wait for a customer service representative to help you However, we recommend that you send an MPESA transaction message to 456 before contacting Safaricom’s customer service.
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